Privacy Policy

Last Updated: 1st January 2026

Data Controller Information

This privacy policy explains how zenonex Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. zenonex Ltd is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Company Details:
zenonex Ltd
Registration Number: HE643128
VAT Number: CY64259357X
Address: Ledra Street 77, 3072 Limassol, Cyprus
Email: privacy@zenonex.pro
Phone: +357 25634668

Data We Collect

The data we collect depends on how you interact with our website and services. We collect information that you provide directly to us, as well as information that is automatically gathered when you visit our website.

Information You Provide Directly

When you contact us through our website forms, email, or phone, we may collect the following personal data:

• Name and contact information (email address, phone number)
• Company name and job title
• Message content and enquiry details
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information through cookies and similar technologies:

• IP address and general location information
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the personal data we collect for legitimate business purposes, including how we use your information to provide our services and improve your experience with zenonex.

Primary Uses

• Service Provision: To respond to your enquiries, provide consultations, and deliver our digital collaboration infrastructure services
• Communication: To communicate with you about our services, respond to your requests, and provide customer support
• Business Operations: To manage our business relationships, maintain records, and fulfil our contractual obligations
• Website Improvement: To analyse website usage, improve functionality, and enhance user experience

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Legitimate Interests: For business operations, website analytics, and improving our services
• Consent: For marketing communications and non-essential cookies (where required)
• Contract Performance: To fulfil our obligations when providing services to you
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third-party providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for specific sharing purposes

International Data Transfers

As we are based in Cyprus (EU), your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods

• Contact Enquiries: 3 years from last contact or until you request deletion
• Client Records: 7 years after contract termination for legal and tax purposes
• Website Analytics: 26 months (Google Analytics default retention period)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data:

Your Rights Include

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles
• Incident response procedures

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Privacy Contact:
Email: privacy@zenonex.pro
Phone: +357 25634668
Address: zenonex Ltd, Ledra Street 77, 3072 Limassol, Cyprus

Supervisory Authority

If you believe that our processing of your personal data violates data protection law, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Commissioner for Personal Data Protection.

Cyprus Data Protection Authority:
Commissioner for Personal Data Protection
Website: www.dataprotection.gov.cy